Gold Service certificate
We've all heard of the big famous restaurant awards like Michelin stars and Repsol sols (suns) which are usually focused on the higher end establishments, the sort of places you go for a super duper treat like a birthday or wedding anniversary.
For we mere mortals looking for somewhere to eat a quick snack or a reasonably priced lunch or dinner it's usually a case of trawling through hundreds of what can be very subjective opinions on the likes of Tripadvisor and others of the same ilk.
So, to redress the balance the Mallorcan tourist authority, the Chamber of Commerce, and the Restaurants Association have come up with a scheme called the Gold Service Awards. Aimed at all levels of eateries from Budget to high end, the certificates are earned by complying with a series of criteria.
A company specialising in consumer research was engaged to provide a 'secret shopper' audit in which the restaurants were judged objectively using the same criteria across the board.
So, the restaurants were analysed against benchmark standards in;
customer care, attention to the client, comfort of the premises, waiting time, ambient noise, staff training and knowledge of the menu, ease of reservation, complaints procedure, social media, and of course the quality of the food and drink.
The first 12 awardees have just been announced and it is hoped to add up to a hundred more to the list over the coming weeks and months which should be a good database to go at for all of us planning a holiday on the island.
The twelve are:
Ram Bar, Palma
Restaurant Ca n'Eduardo, Palma
Restaurante Bruselas, Palma
BORN 8, Palma
Restaurante Can Toni Moreno, Banyalbufar
Bar & Restaurant Coyunda's, Palma
Restaurante Flor de Sal by Jonay Hernandez, Camp de Mar
Restaurante Miramar, Alcudia
Restaurante Sa Roqueta, Portitxol
Es Canyis, Puerto de Soller
As you can see if you take a peek at their Facebook pages, not only are they in different parts of the island but they also cater to different markets but all have the same price/quality ratio.